Refund policy

At ClearFilter, your satisfaction matters. The guidelines below outline how we handle returns, exchanges, and refunds.

Returns (General)

To qualify for a return, items must be unused, in the same condition received, and in original packaging.
We may request photos before approving a return. In certain cases, partial refunds may apply.
Only regularly priced items are eligible for refunds; sale items are not refundable.

Damages

If your product arrives damaged, notify us at support@tryclearfilter.com within 24 hours so we can investigate and arrange a replacement if applicable.

Refunds for Unrecognized Charges (if applicable)

In some instances, we allow refunds up to 3 days after purchase for unrecognized charges. Email support@tryclearfilter.com for help.
Shipping costs are non-refundable.
Once an order has shipped, we are not responsible for carrier damage/loss/delays; however, contact us and we’ll assist where possible.

Late or Missing Refunds (if applicable)

If you haven’t received a refund:
1. Recheck your bank account.
2. Contact your card issuer (posting delays may occur).
3. Contact your bank.
If you still need help, email support@tryclearfilter.com.

Exchanges (if applicable)

We only replace items that are defective or damaged upon receipt. Email support@tryclearfilter.com for instructions.

Gifts

If marked as a gift and shipped directly to you, approved returns may receive store credit for the item’s value.
If not marked as a gift or shipped to the gift giver first, any approved refund will be issued to the original purchaser.

Before Returning Items

If your return is approved, email support@tryclearfilter.com before shipping to receive specific return instructions.
You are responsible for return shipping costs; shipping is non-refundable. If a refund is issued, return shipping may be deducted from the refund.
Exchange shipping times may vary by location.
For items over $80, use a trackable service or purchase shipping insurance. We cannot guarantee receipt of returned items without tracking.
For safety reasons, ingestible products cannot be returned once shipped/opened.
Unopened, factory-sealed units may be considered for return after review.
If ineligible for return, we may offer store credit at our discretion.

Always email support@tryclearfilter.com for approval before returning.
Questions? Contact us at support@tryclearfilter.com.